POLICY

We reserve the right to decline any service to those who are not a candidate with health issues.

Per our policy A Non-refundable deposit of $100.00 is required when booking a procedure, any remaining balance is due on the day of the appointment. Example: If your service is $150.00, a non-refundable deposit of $100 is required and the remaining balance is due at service time. If the service is below $100.00: example: If it is at $85.00 a non-refundable deposit/ prepayment of $85.00 is required when booking. Should you change your mind after the deposit has been made and is booked on our schedule, it is not refundable. When you deposit, you are scheduled, you are reserving a time slot that others are not able to be scheduled in. This takes away our opportunity of serving others who need our service. Any deposit made and not scheduled that exceeds 1 year from date of purchase will default to a loss.

Deposit is Non-Refundable whether it is in office or via link, it is used as a signature, that you are in agreement with our policy. Scalp Serenity head spa is a small business, WE HAVE ZERO TOLERANCE FOR THOSE WHO BOOK WITH US THAT HAS NO COMMITMENT TO SHOW UP AT THEIR APPOINTMENT.

To reschedule we required 72 Hours' notice (3 days) before your appointment otherwise deposit is forfeited. Last minute cancellation, No Show, or rescheduling in the (3 days) 72 hours prevents our business from servicing others who need our services first. We understand that unplanned situations happen, but we want you to remember our policies and be aware that there are zero exceptions. Our Goal is to satisfy clients who need our services first. Should you need to reschedule or make changes to your appointment, phone calls, voicemails, text, Facebook message, and emails, is required 72 hours (3 days) before your appointment must be received. (Our 72 hours means the count at midnight, to the time you are going to be service.)

Requesting a change from a higher duration to a lower duration will not be permitted unless a full 72 hours' notice was given before your appointment. You have occupied our time slot where we are unable to fit others in, last-minute adjustment to a lower duration prevents our ability to fit potential clients. If you are scheduled from a gift certificate with a specific duration, changing of service to a lower duration is not available.

Single session or Package sessions, you are allowed to reschedule your appointment up to 6 times as long as you are within the rescheduling terms. Should you need to reschedule the same appointment after the 6th time, it will default to a loss, and if it's a session from within a package deal, then you will have to book the next session. We want to service those who are serious about our treatment.

If you booked for two on the same day, but at last minute decides to cancel, your deposit automatically forfeit, and cannot be credited to the other party's appointment since you had occupied the time slot and not following our 72 policies for rescheduling.

As a grown adult, you are responsible for arriving on time. Your appointment date and time are reserved for you; late arrival shortens your time of service, causing us to rush our work leaving you unsatisfied. 15 minutes late is our cut off, please note that 15 minutes will be a loss. In example: If your service is 60 mins long, you will have the remainder of 45 minutes and is responsible for the full-service fee. Please be respectful of your provider's time and client's appointment after you.